Annual consumer report reveals increase in enquiries and complaints

A man is seen using a mobile phone.
Avbob Investment Plan
JOHANNESBURG – The Consumer Goods and Services Ombud has unveiled its annual report, revealing a significant increase in both queries and complaints in the 2023/24 financial year. 
The organisation saw 33 thousand inquiries and more than 11 thousand complaints lodged.
Despite a slight decrease in facilitated refunds, the CGSO remains an essential resource for consumers dealing with problems related to goods and services. 
READ: Consumers face growing financial strain
In its efforts to enhance consumer protection, the organisation has introduced a new mobile app and strengthened ties with universities to reach underserved communities. 
Le Soobrathi from the Consumer Goods and Services Ombudsman spoke to eNCA.